Our "terms & conditions" are taken very seriously and will not be waived for any reason. If you place an order, you will have to agree to our terms & conditions which include our return policy. This is required so you won't be able to place your order until you agree to our terms & conditions during the checkout process. Please do not purchase or agree with these terms if you do not, in fact, agree with all of our terms & conditions.
No refund/ Only exchange within 3 business days if there is a defect in the hair extensions only for online shipping orders because the client has not had a chance to see hair before ordering. Also, if any hair products (e.g. hair spray, dye, conditioner, etc.) are placed on them or if they are styled or heat-treated in any way, they will not qualify for an exchange. The hair extensions must remain in their original, brand new condition. We have various ways to determine if the hair extensions have been worn, and if this is the case, they will have to be returned to you without an exchange for health and legal reasons. All sales are final for in person purchases because we allow you to open your hair extensions packaging and fully inspect them to make sure that you are completely satisfied with your purchase before you decide if you want to keep your hair extensions.
If you decide that you would like an exchange, you must contact us by email at firstname.lastname@example.org within 3 business days of receiving your package. This email will serve as proof that you contacted us within the required time-frame. Exceptions cannot be made unless you contact us by email prior to placing your order to make special arrangements. When we receive your exchange request, a representative will confirm whether or not you qualify for an exchange. You will have 3 business days to complete the exchange form and mail your item(s) back to us once we send you exchange instructions. The postage date will serve as evidence that your item(s) was shipped back to us within the required time-frame.